Frequently Asked Questions
Is your site secure?
Yes. All transactions are processed via recognized and secure payment solutions (data encryption, confidential processing).
What are your processing and delivery times?
- Order processing: within 1 to 3 business days.
- Delivery in France: between 8 and 15 business days after shipment.
A tracking email is sent to you as soon as your package leaves our warehouse.
Do you offer free delivery?
Yes, tracked delivery is free for all orders shipped within mainland France.
Can I return an item?
You have 14 days after receipt to request a return, provided the item is intact, unused, and in its original packaging. To initiate the procedure, contact us at: contact.tinyinfusion@gmail.com
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, etc.) as well as e-wallets such as Google Pay. All payments are secure and encrypted.
How to contact you?
For any questions (order, product, tracking or return), you can reach us at:
- Email: contact.tinyinfusion@gmail.com
- Address: Rue des Tanneurs, 59800, Lille.